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Innovation strengthens communication in DRC

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Employees at Glencore’s Kamoto Copper Company in the DRC will be able to communicate better through the innovative Umoja app developed by KCC, Vodacom and Standard Bank. Image credit: Glencore and Kamoto Copper Company (KCC)

Innovation strengthens communication in DRC

Glencore’s Kamoto Copper Company (KCC), one of the world’s leading producers of copper and cobalt based in the Lualaba province of the Democratic Republic of the Congo (DRC), has pioneered the development of an innovative employee engagement application to strengthen communications between the business and its full-time employees.

Through a partnership with Vodacom Business and Standard Bank, KCC is rolling out the Umoja App – a digital workplace tool designed to address structural communication challenges prevalent not only in the business, but in the broader community.

Internet access remains a significant challenge in the DRC, with the World Bank estimating the internet penetration rate at around 17%. This lack of access has real-world implications for employees, who often cannot access critical information in real-time.

Digital solutions a challenge (Kamoto innovation strengthens communication in DRC)

“Our frontline full-time employees are the bedrock of our operation and play a critical role in the success of our business. However, it has to date been challenging to provide them with access to digital workplace solutions.

“Through this partnership, all KCC employees will now receive smartphones with data bundles through which they can access the Umoja app. This will better connect them to the rest of the business and fosters a culture of inclusivity, engagement, and collaboration across our operations,” says Ndomba Tshiendela, Acting Commercial Director at KCC.

The app will be made available to full-time employees as a digital portal for employee health and safety guides, Human Resources self-servicing, employee feedback, online training, medical checks, and security updates – among others.

The app leverages the administrative capabilities of Standard Bank’s OneHub platform, which consolidates into a single, easily accessible location the entire suite of digital solutions offered by the bank.

“As a bank committed to Africa and her people, this partnership supports our mission of driving positive, sustainable, and truly embedded technological growth across the continent.

“We continue to seek meaningful collaborations that can help develop and deliver the infrastructure needed for a digitally inclusive and connected continent,” says Jonathan Lamb, Head: Platform Business, Corporate and Investment Banking, Standard Bank Group.

The core capability for the app was developed and is managed by global digital employee engagement solution Wyzetalk. Vodacom Business facilitated the partnership with Wyzetalk, Standard Bank and KCC and the customisation of this solution to become the Umoja app.

Solar to charge devices (Kamoto innovation strengthens communication in DRC)

Vodacom Business also developed the employee engagement solution for the app and provides the smartphones and data plans. The app offers new opportunities for two-way communication in real-time. To minimise the energy needed to charge the smartphones, solar charging devices are being provided to KCC’s full-time employees.

“Vodacom has committed to improving the lives of the next 100 million customers. One way we’re doing this is through solutions like Umoja, which not only connects frontline employees to the internet, but also connects them to the larger business and critical information needed to do their jobs. Connectivity opens the door to new opportunities, transforming lives and enabling a better future,” says William Mzimba, Chief Officer of Vodacom Business.

Innovation strengthens communication in DRC

As part of its 2023 Annual Road Trip through the Limpopo Province of South Africa, Zimbabwe, Zambia, DRC, Malawi, Tanzania, and Kenya, WhyAfrica will visit parts of the DRC in July and August this year.

As a WhyAfrica member you will gain valuable insight into the most important trends and projects in the countries that we visit during our two month long trip. To become a member, click on the link and pay online https://www.whyafrica.co.za/product/membership/

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Innovation strengthens communication in DRC

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